Note: Effective March 1st, 2019 we are no longer offering free shipping. Please contact your sales representative for more details.
Any and all transactions with Emerald Canna Group LLC shall be subject to the terms and conditions.
ORDERING AT EMERALD CANNA GROUP
To ensure prompt service, please follow our order cutoff and pickup guidelines:
Place your order before 6pm PT cutoff. In stock items ship the following day.*
If picking up from any of our Warehouse locations, your order must be placed the previous day, before 6pm cutoff.*
Warehouse Will Call is open Mon-Fri 1pm to 5pm PT, by previous appointment only.
Walk in customers CANNOT be accommodated. Place your order online for faster service.
*Your order may be held for verification. Must be approved prior to shipment or scheduled pick up.
Emerald Canna Group may, in its sole discretion, refuse or cancel any order and limit the quantity of any products sole on this Emerald Canna Group may also require additional information prior to accepting or processing any order. Receipt of an order confirmation from Emerald Canna Group does not signify our acceptance of an order, nor does it constitute confirmation of our offer to sell the products or services on this site. Receipt of written acceptance is simply a confirmation that Emerald Canna Group has received your order. Emerald Canna Group. reserves the right, at any time, to accept or decline your order for any reason. If we cancel an order after you have already been billed and paid, Emerald Canna Group will refund the billed amount.
SHIPPING & RETURNS
Most of our products ship to virtually any address in the world via USPS, FedEx, or UPS. Note that there are restrictions on some products, and some products cannot be shipped to international destinations or outside of the states in which we have facilities (WA). When you place an order, we will estimate shipping costs and delivery times for you. Emerald Canna Group. is not responsible for any delays, loss or damage that occurs during shipping Emerald Canna Group is not liable for delays or product seizures by U.S. Customs and Border Protection or any related government entity. If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us at 833-EC-GROUP and talk to one of our customer service representatives.
All return requests are subject to the strict enforcement of the terms and conditions set forth herein.
TITLE AND RISK OF LOSS
Title and risk of loss to all goods ordered by the customer from the Emerald Canna Group shall pass to customer upon tendering of the goods to the applicable carrier at Emerald Canna Groups facility.
AVAILABILITY AND LIMITATIONS
Due to supply constraints of some of our products and services, Emerald Canna Group reserves the right to change quantities available for purchase at any time, even after you place an order. There may be occasions when Emerald Canna Group confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Emerald Canna Group will cancel the order and refund your purchase price in full.
PRODUCT THAT MAY BE SUBJECT TO RETURN OR EXCHANGE
Product received which does not match the original invoice.
Unused and undiscounted product in its original packaging.
Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of damaged product as well as shipping box required.
Emerald Canna Group will not exchange entire cases of glass jars in situations where some, but not all jars have been damaged in-transit. Glass jars will be subject to a 1:1 exchange ratio. Photographic evidence of damaged product as well as shipping box required.
Clearance and/or promotional items, the sales of which are final.
Product which is subject to bulk or quantity discounts.
Incomplete, partial, or used product.
DEADLINE FOR PROPOSED RETURN
Within fifteen (15) days of delivery of product, a notice of intent to return and reason therefore must be sent toEmerald Canna Group. Returns must be sent to Emerald Canna Group within thirty (10) days of delivery of product and postmarked within that time.
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on Emerald Canna Group website at www.emeraldcannabisgroup.com; otherwise the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of Emerald Canna Group, then the appropriate sales rep will complete the RMA form on the customer’s behalf.
PACKAGING AND SHIPPING
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of Emerald Canna Group, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (nor does Emerald Canna Group assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
Any refund is subject to a satisfactory review and inspection by Emerald Canna Group as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions.
DENIAL OF RETURN
Should Emerald Canna Group not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, Emerald Canna Group will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request Emerald Canna Group to dispose of the product.
All returns that are accepted are subject to a thirty percent (30%) re-stocking fee which will be deducted from any refund.
PROCESSING OF REFUND
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.